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Top rated customer relations books
Here are some top-rated customer relations books:
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"Be Your Customer's Hero: Real-World Tips and Techniques for the Service Front Lines" by Adam Toporek - 4.7/5 stars on Amazon This book provides practical advice for customer-facing employees to deliver exceptional service and create loyal customers.
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"Hug Your Haters: How to Embrace Complaints and Keep Your Customers" by Jay Baer - 4.6/5 stars on Amazon This book shows how to turn customer complaints into opportunities to build loyalty and improve your business.
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"The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer Experience" by Shep Hyken - 4.6/5 stars on Amazon This book provides strategies for creating an amazing customer experience and building customer loyalty.
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"Delivering Happiness: A Path to Profits, Passion, and Purpose" by Tony Hsieh - 4.6/5 stars on Amazon This book, written by the CEO of Zappos, shows how to create a customer-focused culture and deliver exceptional service.
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"Customer Satisfaction is Worthless, Customer Loyalty is Priceless" by Jeff Gitomer - 4.5/5 stars on Amazon This book provides advice on how to create customer loyalty and build long-term relationships with customers.
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"The Customer Rules: The 39 Essential Rules for Delivering Sensational Service" by Lee Cockerell - 4.5/5 stars on Amazon This book provides 39 rules for delivering exceptional customer service and creating a customer-focused culture.
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"Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization" by Leonardo Inghilleri and Micah Solomon - 4.5/5 stars on Amazon This book provides strategies for building a customer-focused culture and delivering exceptional service.
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"The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience" by Joseph Michelli - 4.4/5 stars on Amazon This book provides leadership principles for creating a legendary customer experience and building customer loyalty.
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"Customer Centricity: Focus on the Right Customers for Superior Results" by Peter Fader - 4.4/5 stars on Amazon This book provides advice on how to focus on the right customers and create a customer-centric culture.
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"Unmarketing: Stop Marketing. Start Engaging." by Scott Stratten - 4.4/5 stars on Amazon This book shows how to create a customer-focused marketing strategy and build long-term relationships with customers.
These books are highly rated and provide valuable insights and advice on how to deliver exceptional customer service and build customer loyalty.
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